ARB Standard and Foundational ServicesÌýProcesses

ARB StandardÌýCommunication and Change Management Process

ActivityLeader±õ²Ô±è³Ü³ÙÌýOutput
1. ARB proposes new standardARB FacilitatorVarious ARB and possibly other campus SMEsProposed Standard
2. Develop key talking points with OIT CommunicationsARB FacilitatorProposed StandardKey talking points presentation
3. CIO, OIT Cabinet and OLT reviewARB FacilitatorProposed Standard and key talking pointsRecommended changes to either the Standard or key points
4. ARB revisions and iteration with CIO, OIT Cabinet and OLTARB FacilitatorÌýAny recommended changesRevised proposed Standard and talking pointsÌý
5. CIO review with COO and Provost's OfficeCIOProposed Standard and talking pointsÌýConcerns and recommended changes to either the Standard or key talking pointsÌý
6. ARB Revisions and iteration with CIO, OIT Cabinet, OLT, COO, Provost's OfficeÌýARB Facilitator and CIOAny recommended changesRevised proposed Standard and talking points
7. Broader campus leadership communication (As appropriate: SRS, Deans, IT/Data Governance)CIOProposed Standard and Talking PointsConcerns and recommended changes to either the Standard or talking pointsÌý
8. ARB revisions or responses to raised concerns and recommended changes (Iterating with CIO, OIT Cabinet)ARB FacilitatorAny recommended changesFinal Standard or talking points
9. Review with ITCP: Post Standard, hold dedicated Tech TalkARB Facilitator with ARB SMEsFinal Standard or Talking PointsConcerns/feedback from IT Practitioners
10. Possible revisions and iteration based on ITCP FeedbackARB FacilitatorKey ITCP FeedbackFinalized Standard
11. Escalation of exceptions to CIOARB FacilitatorKey information for CIOOutcome of escalation

ARB Foundational Services Communication and Change Management Process

ActivityLeader±õ²Ô±è³Ü³ÙÌýOutput
1. ARB proposed Foundational ServiceÌýARB FacilitatorVarious ARB and possibly other SMEsFoundational Service Proposal (noting any key aspects/features of the service)Ìý
2. Develop key talking points with OIT CommunicationsARB FacilitatorFoundational Service ProposalKey talking points presentation
3. CIO, OIT Cabinet and OLT ReviewARB FacilitatorFoundational Service Proposal and key talking pointsAgree/Disagree with Proposal or changes to key talking pointsÌý
4. ARB Revisions and iteration with CIO, OIT Cabinet, and OLTARB FacilitatorAny recommended changesRevised proposal and/or talking points
5. CIO Review with COO and Provost's OfficeÌýCIOFoundational Service Proposal and talking pointsConcerns and recommended changes to the Foundational Service Proposal or talking points
6. ARB Revisions and iteration with CIO, OIT Cabinet, OLT, COO, Provost’s OfficeARB Facilitator and CIOAny recommended changesRevised proposal forÌýFoundational Service Proposal or talking points
7. Broader campus leadership communication (As appropriate: SRS, Deans, IT/Data Governance)CIOFoundational Service Proposal and talking pointsConcerns and recommended changes to either the proposal or Talking Points
8. ARB revisions or responses to raised concerns and recommended changes (iterating with CIO, OIT Cabinet)ARB FacilitatorAny recommended changesProposal and talking points
9. Review with ITCP: Post Standard, hold dedicated Tech TalkARB Facilitator and ARB SMEsFinal Proposal and talking pointsConcerns/feedback from IT Practitioners
10. Possible revisions and iteration based on ITCP feedbackARB FacilitatorKey ITCP feedbackApproved Proposal
11. Escalation of exceptions to CIOARB FacilitatorKey information for CIOOutcome of Escalation

ARB Recommendation/Pattern Communication and Change Management Process

ActivityLeaderInputOutput
1. ARB proposes new recommendation or patternÌýARB FacilitatorVarious ARB and possibly other campus SMEsProposed Recommendation/Pattern
2. Develop key talking points with OIT ComminicationsARB FacilitatorProposed Recommendation/PatternKey talking points presentation
3. CIO, OIT Cabinet and OLT reviewARB FacilitatorProposed Recommendation/Pattern and key pointsRecommended changes to either the Recommendation/Pattern or key points
4. ARB revisions and iteration with CIO, OIT Cabinet, OLTARB FacilitatorAny recomended changesRevised proposed Recommendation/Pattern and talking points
5. Communication to ITCP: Post Recommendation/Pattern, hold dedicated Tech TalkARB Facilitator with ARB SMEsFinal Recommendation/Pattern and talking pointsConcerns and/or feedback from IT PractitionersÌý
6. Possible revisions and iteration based on ITCP feedbackARB FacilitatorKey ITCP feedbackFinalized Recommendation/Pattern

Ìý