AcademicLiveCare

Student on floor talking into computer

Your well-being matters.

AcademicLiveCare (ALC) is a free telehealth platform that allows students, staff and faculty to schedule and attend mental health and medical appointments from home, the office or wherever you are on the go.

This service is free regardless of your health insurance plan.

AcademicLiveCare is not crisis or emergency care. 

If you need crisis support, please:

  • Call the Real Help Hotline at 833-533-2428
  • Text 鈥淭ALK鈥 to 38255
  • Call CAPS at 303-492-2277 (students only)

ALC is free to 黑料社区网 students, staff and faculty. Follow these instructions to register!

ALC will be available for faculty and staff through Dec. 31, 2024.

Create an account

  1. Visit
  2. Click Get Connected
  3. Click Visit Amwell in the pop-up window
  4. Sign in with your IdentiKey email
  5. Complete your profile
  6. Enter service key: ALC

Web user guide    Mobile user guide 

Get care

Medical and urgent care

  1. Log in to your  
  2. Click Get Started to find the first available provider or search providers 
  3. Provide details about your visit 
  4. On the payment screen, enter coupon code ALCCUB24 
  5. Click Apply 
  6. Click Start Visit to connect with your provider 

All other services

  1. Log in to your
  2. Make an appointment
  3. Follow prompts at the time of your visit to provide details
  4. Enter coupon code ALCCUB24
  5. Click Apply
  6. Click Start Visit 

Web user guide    Mobile user guide 

Get the app

     

What can I use AcademicLiveCare for?

AcademicLiveCare is available as a supplemental platform to your normal health insurance plan. Here are some of the ways you can use AcademicLiveCare.

 

 

Medical concerns

  • Coughs/colds
  • Sinus/ear infections
  • Allergies
  • Strep throat
  • Urinary tract infections
  • Minor urgent care appointments

 

Mental health concerns

  • Stress management
  • Therapy and counseling
  • Grief
  • Anxiety or depression
  • General wellness
  • Psychiatry, medication management
  • General wellness

 

When to use ALC

  • Evening, weekend and after-hours appointments
  • Those traveling or working out of state
  • Those who want one-time or short-term mental health services
  • Those who want ongoing, long-term support or weekly counseling sessions

Important notice

AcademicLiveCare is not intended to replace on-campus services for students, staff or faculty.

Students, staff and faculty are encouraged to try AcademicLiveCare alongside the following on-campus services.

On-campus support for students

 provides confidential mental health and psychiatric services for students on campus and virtually.

 provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.

The Raimy Clinic on campus has a team of psychology graduate students who can provide supervised counseling sessions to undergrad and graduate students for $15 per session.

Peer Wellness Coaching is a free service that allows students to meet with a trained peer to discuss and create goals related to stress management, time management, relationships, academics, self-care and more.

Medical Services provides in person and virtual healthcare support for students, including primary care, illness prevention and treatment, sexual and reproductive health, sports medicine and more.

 provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.

On-campus support for staff and faculty

The Staff and Faculty Assistance Program (FSAP) provides free mental health services for all 黑料社区网 staff and faculty, including brief individual or couples counseling, community referrals, workshops and support groups.

 provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.

 provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.

Technical support

Web user guide

Get step-by-step instructions for scheduling an appointment on the web.

Download User Guide

Mobile user guide

Get step-by-step instructions for scheduling an appointment through the mobile app.

Download Mobile User Guide

Technical support

If you have questions or run into any issues setting up your new account, you can reach Customer Service 24/7 by or calling 866-882-0343